Refund policy

Return, Refund & Replacement Policy

At Talina Jewels, every piece of jewellery is carefully inspected for quality, defects, and damage before dispatch. We take utmost care in packaging our products to ensure they reach you in excellent condition.

Please read our policy carefully before placing your order.

1. Returns, Refunds & Exchanges

We do not accept returns, exchanges, or cancellations once an order has been placed, except in cases where a product arrives damaged during transit or where a remedy is required.

2. Damaged Products & Replacement Policy

If your jewellery arrives damaged during shipping, please notify us within 24 hours of receiving your order.

To submit a damage claim, you must:

  • Record a clear, uninterrupted unboxing video showing the unopened package, the opening process, and the condition of the jewellery.

  • Email the unboxing video, your order number, and clear photographs of the damage to talinaindia@gmail.comwithin 24 hours of delivery.

  • Retain the original packaging and the damaged product until your claim has been reviewed.

An uninterrupted unboxing video is mandatory for damage-related claims. Claims submitted after the specified time or without sufficient supporting evidence may not qualify for a replacement, subject to applicable law.

3. Replacement & Refund Process

Once we receive your claim, our team will review the video and supporting evidence.

  • If the damage claim is approved, we will arrange a replacement of the same product, subject to availability.

  • If the same product is unavailable, a refund may be issued where applicable.

4. Return Shipping Charges

For approved damage-related claims, customers are requested to bear the courier charges for returning the product to us, where legally permissible.

The product must be sent to the return address provided by our team. Any replacement will be arranged after the returned item has been received and verified, where applicable.

5. Important Information

  • Please inspect your jewellery immediately upon delivery.

  • Damage claims must be reported within 24 hours of receipt.

  • An uninterrupted unboxing video is required to help us verify damage-related claims.

  • Please retain the original packaging until your claim has been resolved.

  • Replacements and refunds are subject to verification, product availability, and applicable law.

For any questions or damage-related claims, please contact us at talinaindia@gmail.com.

Thank you for choosing Talina Jewels. We appreciate your trust and look forward to serving you.